Owner / Tenant Representation Services Frequently Asked Questions

What is an Owner's or Tenant's Representative ? … and what do they really do ? 

Tenant Representation Services provide the Facility Management function, on a job-specific basis, to firms having a tenant construction project need and who don't have sufficient in-house staff experienced in these operations. We become an integral part of the company for the duration of the project, and are always available after completion for consultation on your project.

The typical small to medium office or building user of from 5,000 to 100,000 square feet, either has no Facilities Department or is understaffed to take on the once-every-5-to-15-year facility project, which involves a great deal of time-intensive dedication in order to assure that the process goes smoothly, with no unpleasant surprises.

Chasan • Nicoletti Inc. is an Owner/Tenant Representative whose principals have over fifty years combined professional experience in the successful management of Owner and Tenant facility construction projects. We take over the day-to-day coordination and management of all of the project's aspects leaving the client free to run their own business activities.

We don't do the design, but we do assist you to find the right architectural/engineering firm that fits your projects needs or we coordinate the activities and responsibilities of the architect/engineer you have already chosen.

We don't do the construction, but we make sure you choose the right construction format, have the right form of contract, negotiated at the right amount, and we then watch them like any owner should watch any service provider - to assure that they do the work correctly and charge only for what is provided.

We also coordinate all of the additional ancillary services of any Capital Project that is not part of the architect/engineer/contractor responsibilities - furniture, telecommunications/data and equipment ordering and coordination. We can help you select and contract with the vendors or coordinate your existing providers.

We keep track of everyone's budgets, contracts, performance and deliveries…while you keep track of your business…Capital Facility Construction Management is our business…...our only business.

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How does the Owner's/Tenant's Rep get compensated and how do these services benefit my company's Capital Facility Project financially ?

CNI's services are usually charged on a fixed, "Square Foot" basis, or on a mutually agreed Not-to-Exceed Basis, depending on the project scope, type and duration.  While we cannot predict the actual savings on any specific project before starting, our client's experiences show that we save our clients a minimum of our fees paid and in some cases many multiples of those fees.

For Daniel Boulud, we saved our entire fee in the first day of being hired by foreseeing a potential problem during our review of their Lease and having their attorney insert the proper language. For the 1251 Avenue of the Americas Lobby Renovation Project, our innovative scaffolding recommendations not only saved the owner $2 Million, but also is the inspiration for the Met Life Lobby Renovation Project presently underway.

We are paid ONLY by our clients and receive no benefit from any other contractual entity whatsoever. Only in this way can we assure our clients the total fiduciary responsibility and the protection of their rights. Our client references are available upon request.

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What is the Owner/Tenant's Rep's relationship to the design consultants ?

Our role and relationship with the design team, is that of facilitator, coordinator, monitor and arbitrator. We facilitate the design team's needs to process information and interpret owner's goals, we coordinate their work with the other team entities, we monitor their progress and advise on information and product needs and we arbitrate areas of conflict when apparent diametrically opposed requirements are encountered.

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What is the Owner/Tenant's Rep's relationship to ownership ?

Our relationship to the owner is that of advisor, protector and regulator.  We advise ownership on all technical, management, scheduling and financial issues of the project as relates to ownership's goals. Our primary role is to protect ownership from the willing or unwilling abuse of the team's individual and group responsibilities to serve the client's interests. And we use our management skills to regulate the hundreds of perceived and/or real conflicts inherent in any design/build project, with the goal of filtering these conflicts, prioritizing the issues and focusing the team on resolution of issues.
Our primary agenda is first and foremost…positive results, which equate to the successful completion of the Owner's goals and objectives.

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